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Moderation Guide

MODERATION GUIDE

BEHAVIOR

MODERATION TOOL

REPORT TO

PROFILE ABUSES and Prohibited content

1.         Empty nickname

Ask the user to change

(Clear & block nick, if necessary)

 

2.         Abusive nickname or related to drug, sex

Clear and block nick

 

3.         Nick related to sexual orientation (gay, lesbian)

Ask the user to change

(Clear & block nick, if necessary)

 

4.         Multiple accounts with abusive nick + 0 score

-

Choudelice – If unavailable,

clear and block nick

5.         Multiple accounts (nicks are not abusive)

 

Choudelice – If unavailable,

kick multiple accounts

6.         Copying other user OR staff nickname

Ask the user to change

(Clear & block nick, if necessary)

 

7.         Abusive nickname in locked game

-

Choudelice – If unavailable staff@winzbro.com

8.         Abusive profile picture

Remove avatar

If you can’t find the member staff@winzbro.com

9.         Abusive motto

Clear and block motto

 

10.     Abusive profile video

-

staff@winzbro.com

FLOODING (same content more than 2 times in a row)

11.     Flooding emoticons

Warning

 

12.     Recidivism flooding emoticons

Disallow unlimited chat

 

13.     Flooding group ads

Disallow unlimited chat

 

14.     Recidivism Flooding group ads

Kick 1 day

 

15.     Flooding abuses

Block chat 30 days

 

16.     Flooding abuses with multiple 0 score accounts

-

Choudelice – If unavailable, block chat 30 days

ADVERTISING AND COMMERCIAL ACTIVITY

17.     Ads external website – not WB group pages/website

Block chat 5 days + clear chat

 

18.     Ads phishing website for account stealing

Block chat 30 days + clear chat

Report ID to staff@winzbro.com

Report the website to host

19.     Ads selling/buying accounts

Block chat 30 days + clear chat

staff@winzbro.com

EXPLICIT ABUSES and Prohibited content

20.     Name calling ie. dog, pig, cow, sheep, stupid, chicken, retarded, donkey, monkey, dumb, idiot, ridiculous, idiot,

Warn (Disallow Unlimited Chat if necessary)

 

21.     Publishing contact info ie. phone, skype

Block chat 1 day + clear chat

 

22.     Random abuses from user

Block chat 1 day

 

23.     Abuses from frequent abuser

Block chat 5 days

 

24.     Abusive video or adult content

Block chat 5 days + clear chat

 

25.     Abuse or hate speech towards a group, religion, country or race

Block chat 5 days + clear chat

 

26.     Recidivism Abuses (blocked return to abuse)

Block chat 30 days

 

27.     Cheating

Block chat 30 days

 

28.     Use of software to see invisible users (only if you can prove it)

Block chat 30 days

Choudelice AND staff@winzbro.com

IMPLICIT ABUSES, PROVOCATIONS and Other behaviors

29.     Disrespecting another member

Warning + clear chat

 

30.     Recidivism disrespecting another member

Kick 15 mins + clear chat

 

31.     Provocations towards member

Warning + clear chat

 

32.     Recidivism provocation towards member

Kick 1 day + clear chat

 

33.     Aggressive disputes or debates

Warn - all concerned users

 

34.     Prolonged aggressive disputes or debates

Kick 15 mins - all concerned users

 

35.     Disrespecting any religion, country, group

Kick 1 day

 

36.     Sending PM to invisible users/mods

Kick 1 day

Choudelice, in case of recidivism

37.     Foreign language in national rooms (English is always allowed)

Warn verbally

(Kick if the warning is ignored)

 

ABUSES, DISRESPECT and PROVOCATIONS STAFF

38.     Provocations towards staff

Warn

 

39.     Repeated provocations towards staff

Kick 1 day

 

40.     Abuses towards staff

Block chat 30 days

 

This guide has been approved by management, BEHAVIORS NOT LISTED HERE PROBABLY DO NOT DESERVE ANY MODERATION ACTION. Therefore, any moderation action not listed here might lead to sanctions.

If you think that something is missing or unclear, let’s discuss it.